Shipping Policy

Thanks for shopping with Carvelli! We want getting your early learning toys, puzzles, and learning tools to your door to feel simple and stress-free. Here's everything you need to know about processing times, delivery, and how shipping works across Canada.

Order Processing Time

Here's what to expect before your order even leaves our hands:

·         Orders are typically processed within 1–3 business days (Monday to Friday, excluding Canadian statutory holidays) before they're handed off to the carrier.

·         Since Carvelli works with a network of supplier partners rather than one central warehouse, processing time can vary slightly depending on the item and where it's shipping from, we'll always keep you updated if anything's running longer than expected.

·         During busy periods (holidays, big sales), processing may take an extra 1–2 business days. We'll flag this at checkout or by email if it applies to your order.

Note: Processing time is separate from carrier transit time below, your total delivery estimate is processing time plus transit time combined.

Carrier Partners

Depending on your order and location, your package will travel with one of these trusted Canadian carriers:

·         Canada Post

·         Purolator

·         UPS

You'll get a tracking email as soon as your order ships, so you can follow it the whole way.

Estimated Transit Times (After Your Order Ships)

These are typical ranges in business days, starting once the carrier picks up your package. Since Carvelli ships through supplier partners across the country, actual times can vary a bit based on where your specific item is coming from, plus weather and carrier volume.

Destination	Estimated Transit (business days)
Ontario & Quebec	2–5
Manitoba, Saskatchewan & Alberta	3–7
British Columbia & Yukon	4–8
Atlantic Canada (NS, NB, PE, NL)	5–10
Northwest Territories & Nunavut	7–14+

These are estimates, not guarantees, especially around holidays or severe weather.

Shipping Rates & Free Shipping

We keep our shipping pricing simple, with no hidden fees sprung on you at checkout:

·         Free standard shipping on orders of $99 CAD or more (before taxes) (placeholder — confirm your actual threshold)

·         Flat-rate shipping of $9.99 CAD on orders under that amount (placeholder — confirm your actual rate)

·         Large or oversized items may carry an additional shipping charge, which will always be shown clearly at checkout before you pay

Remote and northern postal codes (Yukon, NWT, Nunavut, and some rural areas) may not qualify for flat-rate or free shipping promotions, if that applies to your address, we'll reach out before your order ships to confirm any adjustment

Taxes at Checkout

All applicable sales tax is calculated automatically at checkout based on your shipping address. Since we're based in Winnipeg, Manitoba, Manitoba orders are charged GST (5%) + RST (7%). Orders shipping to other provinces are taxed at that province's applicable GST/HST/PST rate — no surprises, no extra charges after delivery.

Tracking, Delays & Delivery Issues

A few things worth knowing once your order is on the move:

You'll receive tracking information by email the moment your order ships.

Delays can happen, especially with winter weather, remote deliveries, or high-volume periods like the holidays. If we know about a meaningful delay on your order, we'll reach out proactively rather than leave you guessing.

Incorrect address on file: Please double-check your shipping details at checkout. We're not able to cover delays or lost packages caused by an incorrect or incomplete address. If a package is returned to sender for this reason, a reshipping fee may apply.

Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or isn't what you ordered, contact us within 14 days of delivery with photos of the item and packaging. We'll work with our supplier to sort out a replacement or refund, at no shipping cost to you. (Full details on our Returns & Refunds page.)

Questions?

Shipping across a country as big as Canada isn't always simple, and we'd rather be upfront about timelines than promise something we can't deliver. If you have questions about your order or shipping to your area, just send us a message, we're happy to help.

Based on real discussions and debates across parenting subreddits and Q&A spaces, these FAQs reflect the actual questions Canadian parents ask before buying.

How long will it take to get my order?

Orders are typically processed within 1–3 business days. After processing, delivery time depends on the destination and shipping method. Transit times can vary, so please allow additional time for remote or rural addresses.

Will my order arrive in time for a birthday or special occasion?

If you're ordering a toy for a birthday, holiday, or other important date, we recommend ordering a few extra days ahead of time. Delivery estimates are not guaranteed because transit times can vary by destination, carrier, weather, and other factors. If you have a specific deadline, contact Carvelli before ordering so we can help you check the available shipping information.

My tracking hasn't updated in a few days. Is something wrong?

Not necessarily. Tracking information can take some time to update after an order is picked up or moves between carrier facilities. If your tracking hasn't changed for an unusually long period, contact Carvelli and we'll help look into it.

Why did I receive separate shipments or tracking numbers for one order?

Some Carvelli products are shipped directly from different supplier partners. If your order contains products from more than one supplier, they may be sent separately and arrive at different times. You'll receive the available tracking information for each shipment.

Will I be charged anything extra when my package arrives?

For orders crossing international borders, customs duties, taxes, or other import charges may apply depending on the destination and local regulations. These charges are separate from the product and shipping costs paid to Carvelli. Customers are responsible for any applicable fees unless otherwise stated at checkout.

What happens if I entered the wrong shipping address?

Please contact Carvelli as soon as possible if you notice an address mistake. If the order hasn't shipped yet, we'll do our best to update it. Once an order has been shipped, changes may no longer be possible. Additional shipping costs caused by an incorrect address may be the customer's responsibility.

Do you ship to rural, remote, or northern communities?

Carvelli ships to eligible Canadian addresses, but rural, remote, and northern locations may have longer delivery times or additional carrier restrictions. The available shipping options and estimated delivery time shown at checkout should be used as the most relevant estimate for your address.